Connect Your Reverb Shop

Overview

Verbstack connects to your Reverb shop with a personal access token that you create on Reverb. Your Reverb password is never shared. Once connected, Verbstack syncs your orders, listings, reviews, payouts and messages.

Before you start

Connect your shop

  1. In Verbstack, go to Settings → Connections → Shop Connection
  2. Click Connect Reverb Shop. The token form lists every scope Verbstack uses
  3. Sign in to Reverb as the shop you are connecting and open Reverb API Settings
  4. Create a personal access token with every scope the form lists, then copy it
  5. Paste the token into the form and click Connect

What the scopes allow

The read scopes let Verbstack sync your shop. The write scopes let you act on your shop from Verbstack: change a price, set a bump, run a sale, answer an offer, reply to a buyer or leave feedback. Verbstack changes your shop only when a person on your team approves the change.

First sync

After you connect, Verbstack imports your shop's whole history. A large shop can take several hours. The shop's row under Settings → Connections → Shop Connection shows the progress, and you can keep working while it runs.

After the first sync, Verbstack syncs your shop once a day, overnight. Click Re-Sync on the shop's row to sync now.

Delete a connection

  1. Go to Settings → Connections → Shop Connection
  2. Click Delete Connection on the shop's row
  3. Choose what goes with the connection:
    • Connection Only: keeps the orders, listings, customers, payouts and profit history. They stop syncing and updating.
    • Connection and Data: deletes the connection and everything synced through it.
  4. Type the shop's name to confirm

Connection and Data cannot be undone

Costs, comments and notes you typed for that shop are deleted too. They do not come back if you connect the shop again.

Troubleshooting

Invalid Reverb token

If Verbstack says "Invalid Reverb token. Check the token and try again.":

  • Copy the whole token, with no spaces before or after it
  • Create the token while signed in to Reverb as the shop you are connecting
  • Check that the token was not deleted on Reverb
  • Check that your Reverb account is in good standing

Reverb stopped accepting your token

The shop's row shows Reconnect and a Replace Token button. Nothing syncs until you replace the token.

  1. Sign in to Reverb as the same shop and create a new personal access token in Reverb API Settings
  2. In Settings → Connections → Shop Connection, click Replace Token on the shop's row
  3. Paste the new token and click Replace Token

Verbstack checks that the token belongs to that shop, keeps all its history, and syncs from where it stopped. The shop keeps its place on your plan, so your shop limit does not apply. Replacing a token needs the Admin role.

Sync stopped

If a sync saves no progress for about 14 minutes, its row offers Resume Sync. Click it to continue from where the sync stopped. If that does not help, contact support at support@verbstack.com.