Common Issues

Sync failed or stuck

Symptoms

Your data hasn't updated, or you see a "Sync failed" message in the sync banner or under Settings > Shop Connection.

Cause

Sync failures are usually caused by an expired OAuth token, a temporary Reverb API outage, or a network interruption.

Solution

  1. Go to Settings > Shop Connection
  2. Check the sync status and last successful sync time
  3. Click Retry Sync to trigger a fresh sync
  4. If retries continue to fail, click Disconnect and reconnect your shop. This refreshes your OAuth token

Sync frequency

Verbstack syncs your data automatically. You can also trigger a manual sync at any time from the Shop Connection settings.

Authorization failed

Symptoms

You see an "Authorization failed" error when trying to connect your Reverb shop, or your previously connected shop shows as disconnected.

Solution

  • Clear your browser cookies for reverb.com and try again
  • Use a different browser to rule out extension conflicts
  • Verify that your Reverb account is in good standing (not suspended)
  • Check that you're approving all requested permissions during the OAuth flow

Missing data after sync

Symptoms

Your orders, listings, or payouts are incomplete after syncing.

Cause

Initial syncs can take several minutes for shops with large histories. Some data (like historical payouts) may only be available from the date you connected.

Solution

  • Wait for the initial sync to complete. Check progress under Settings > Shop Connection
  • For historical data not covered by the sync, use the CSV import feature

Dashboard loading slowly

Symptoms

Pages take a long time to load, charts are unresponsive, or you see skeleton loaders for an extended period.

Solution

  • Check your internet connection
  • Try clearing your browser cache and reloading
  • If the issue persists on a specific page, it may be processing a large dataset. Try narrowing your date range filter

Billing or payment error

Symptoms

Your payment failed, or you see a "past due" warning in Verbstack.

Solution

  1. Go to Settings > Billing > Manage Billing
  2. Update your payment method in the Stripe portal
  3. Stripe will automatically retry the charge
  4. If your subscription was cancelled due to non-payment, you can resubscribe from the Billing page