Comment and Mention on a Record

Leave a note on an order, a listing, a customer or an Inbox item. Mention a teammate to bring them in.

Who it's for

Everyone, viewers included.

Add a comment

  1. Open the record. Click its row in any list, or open its full page.
  2. Scroll to the comment box at the bottom of the pane.
  3. Type your comment.
  4. Press Enter to post, or Shift+Enter for a new line.

Comments are visible to your team. The buyer never sees them.

Type @ and their name to insert a chip that mentions a teammate. Verbstack names who will be notified beside Send. They get an Inbox item that links back to the comment, visible only to them.

Type # and an order number, listing title or customer name to insert a record chip you can click.

Format your comment

Use the toolbar or the shortcuts: Ctrl/Cmd+B for bold, Ctrl/Cmd+I for italic, Ctrl/Cmd+U for underline and Ctrl/Cmd+Shift+X for strikethrough. The toolbar also has highlight, inline code, a bulleted list and a link, which opens in a new tab.

React, and read the history

Add reaction picks an emoji as a quick acknowledgement. Press it again to undo.

The feed has Comments and All Activity tabs, sorted oldest or newest first. Oldest first is the default, so the newest entry sits just above the box. Show N Previous Updates opens older entries.

Edit or delete your own comment

Find it in the feed. Press the pencil to edit it, or the bin to delete it. An edit shows "(edited)" and updates the Inbox items it created: a newly added teammate is notified, and a removed one loses the item. Deleting removes those items too, with a few seconds to undo.

What viewers can do

Viewers comment, mention and react. They cannot approve changes or edit records.